Introduction:

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports

• Monitor and maintain inventory of supplies and equipment

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a night auditor or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Excellent attention to detail and problem-solving skills

• Flexibility to work overnight shifts, including weekends and holidays

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

 Responsibilities

• Answer immediately to request from guests, as well as from other departments.
• Load cart with supplies such as linens, terry, and cleaners and move it to the required area.
• Enter guest rooms by adhering to proper procedures.
• Clean room to standards set by Supervisor/Hotel.
• Replace used amenities in guest rooms – unless otherwise specified.
• Provide clean linens and towels in exchange for dirty ones.
• Hang or fold towels, make beds and ensure bathrooms are exceptionally clean.
• Take away room service dishes, dirty linen and trash.
• Perform check on all room appliances to ensure they are in good working condition.
• Adjust furniture, desk items and appliances when necessary.
• Dust furnishings and wipe down walls as well as remove marks from them, if possible.
• Carry out floor care duties in hallway and guest rooms, vacuum carpets.
• Adhere to all safety, security and company procedures and policies.
• Keep uniform clean and make sure to appear professional at all times.
• Keep proprietary information confidential.
• Ensure company standards are followed in welcoming and acknowledging guests.
• Provide immediate report of any safety hazards, injuries, maintenance problem or accident to the supervisor.
• Anticipate service needs of guests and provide them even before called upon to do so.
• Provide assistance to guests with special needs.
• Genuinely appreciate and thank guests for their visits.
• Apply professional language in communicating with guests and other people.
• Provide support to co-workers to achieve common goals.
• Maintain quality standards and expectations.
• Other duties as assigned.

 Requirement

• Communication Proficiency.
• Flexibility.
• Teamwork Orientation.
• Organization.
• Ability to multi-task.
• Be able to lift up to 25 pounds.

Compensation

• Starting at $17.00 an hour.

Benefits

• Employee discount
• Employee meals.
• Employee events.
• 401k and Roth.
• 401k match (up to 3%) after 1 year
• MD Sick Leave.
• Medical, dental, vision, 6 paid holidays, PTO - after 1 year for eligible full-time employees averaging 30hrs or more a week

Responsibilities

• Must be able to multi-task and handle multiple tables at any given time.
• Have complete knowledge food and beverage preparation.
• Ability to sell alcohol and food items.
• Ability to use a computer to ring orders on a check.
• Able to interact with guests in a friendly/time efficient manner.
• Able to accept different types of payments and make change.
• Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant, both during and at end of shift.
• Ability to clear and set tables
• Check identification of guests to ensure guests are of legal age to consume alcohol.
• Refuse to serve alcohol in a polite manner to those that are not of legal age or don’t produce adequate identification.
• When serving alcohol always observe guest’s behavior and follow TIPS guidelines.
• All guests must be treated in a manner to ensure their complete satisfaction. 
• Always strive to exceed guests’ expectations.
• Report to work in a neat and clean uniform. 
• Well-groomed hair and personal hygiene are essential.

Requirements:

• Customer Focus.
• Communication Proficiency.
• Ethical Conduct.
• Organizational Skills.
• Stress Management/Composure.
• Multi-task oriented.

Compensation

• $5.00 an hour plus tips.

Benefits

• MD Sick Leave.
• 401k & ROTH.
• 401k employer match.
• Employee meals.
• Employee events.

Responsibilities

• Must be able to multi-task and handle multiple tables at any given time.
• Have complete knowledge food and beverage preparation.
• Ability to sell alcohol and food items.
• Ability to use a computer to ring orders on a check.
• Able to interact with guests in a friendly/time efficient manner.
• Able to accept different types of payments and make change.
• Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant, both during and at end of shift.
• Ability to clear and set tables
• Check identification of guests to ensure guests are of legal age to consume alcohol.
• Refuse to serve alcohol in a polite manner to those that are not of legal age or don’t produce adequate identification.
• When serving alcohol always observe guest’s behavior and follow TIPS guidelines.
• All guests must be treated in a manner to ensure their complete satisfaction. 
• Always strive to exceed guests’ expectations.
• Report to work in a neat and clean uniform. 
• Well-groomed hair and personal hygiene are essential.

Requirements:

• Customer Focus.
• Communication Proficiency.
• Ethical Conduct.
• Organizational Skills.
• Stress Management/Composure.
• Multi-task oriented.

Compensation

• $5.00 an hour plus tips.

Benefits

• MD Sick Leave.
• 401k & ROTH.
• 401k employer match.
• Employee meals.
• Employee events.